Not Happy at all

Extremely terrible service, i moves to a new home, i called them in the 1 April 2025 they told me I can’t use the same with which it’s understandable, they advised me that I have to switch to Open Serve which I did then I waited for 3 days for them to come to install the new router, then I called them the same day which is was 04 April 2025 they said I have to wait again for 3 days for my router to be active to date here my router is not yet activated, Today I wake up with email saying I am owing R1800 how I don’t know

On top of that whenever I send the message on WhatsApp they all say the same I have to wait for 48 hours

When I call they answer the phone and drop it off fown