N
Nino
1 reviews | Active since Apr 2023
07 May 2026, 13:16
Not happy
Webafrica is not a fast or reliable place I moved and been trying to get my fibre fixed for the last 5 days but still no internet I keep calling but still nothing R100 air time gone but if I pay 1 day late I get email's and sms have never seen poor service like this The just want your money and that's it
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Webafrica's replyOfficial
07 May 2026, 13:23Hi Nino, we understand how frustrating this has been, especially after moving and then spending the last few days trying to get your fibre reconnected without progress. Repeated follow-ups, airtime costs, and still being left without internet would understandably make it feel like no real movement is happening. An escalation has now been submitted to Vumatel to arrange the installation and activation at your new address. The request has been flagged for urgent attention so the installation process can move forward and your connection can be restored as quickly as possible. At this stage, the focus is on getting a confirmed installation update from the fibre team so there is proper clarity on the next available appointment and completion process. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 May 2026, 13:23
Official
Hi Nino, we understand how frustrating this has been, especially after moving and then spending the last few days trying to get your fibre reconnected without progress. Repeated follow-ups, airtime costs, and still being left without internet would understandably make it feel like no real movement is happening. An escalation has now been submitted to Vumatel to arrange the installation and activation at your new address. The request has been flagged for urgent attention so the installation process can move forward and your connection can be restored as quickly as possible. At this stage, the focus is on getting a confirmed installation update from the fibre team so there is proper clarity on the next available appointment and completion process. Warm regards,
Webafrica Crew
Webafrica Crew