Not great communication

Morning  Kulsum. We hear you, and we understand how frustrating it can be when you just want to speak to a real person without jumping through hoops. That’s not the kind of experience we want you to have. Our goal with automation is to speed things up, not make it harder, so your feedback around communication and access to agents is really important to us and has been shared with the team. If you’re still needing assistance, please send us a private message with your query and your registered email address. We’ll make sure you’re connected to the right person and get things moving for you without the runaround. 

Warm regards, 
Webafrica Crew