NOT GETTING INTERNET AND ZERO CUSTOMER SERVICE TO ASSIST WITH THE PROBLEM OR CANCEL THE SERVICE

Webafrica has no customer service, and they really do need it, because there are constantly problems with the internet. They only have a whatsapp line with agents that DOES NOT want to be there or assist. I had to take off work many times to TRY to fix my own internet, because they refuse to assist, they just give excuses on whatsapp. I have been paying for a service for 12 months now, without having internet. When I tried to cancel the service, the agents keep asking me to explain, "then they will cancel for me", once I have taken so much time to explain, they pass me on to the next agent, then I have to explain again, when I am done explaining, they pass me on to the next one, and so it goes on and on and I have been trying to cancel for weeks, and I just can not cancel whatsoever, because they just keep passing me on to the next person and no one cancels the service for me and there is nothing I can do about it, because it is an automated whatsapp service. I feel like I am going to have to pay for this service (that I am not getting AT ALL) for the rest of my life, because there is no one who is willing to help me to cancel the service.