cB
carrington B
1 reviews | Active since Oct 2013
07 Apr 2015, 02:57
NOT Cancelled my Account, Keeps Billing, NO REPLY
I cancelled my account in February, despite emails from Webafrica that my account is cancelled, they are STILL BILLING ME AND Telkom cannot cancel their line because Webafrica has not done their job and cancelled their line. ON TOP OF ALL THIS I have sent 3 emails to Webafrica in the past week and despite their custom reply that all emails will be answered - i have not had the COURTESY of a REPLY. Is this not ******* to keep billing someone for something they requested in WRITING to be cancelled MONTHS AGO?
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Replies (1)
Webafrica's replyOfficial
17 Apr 2015, 17:42Hello carringtonwb,
It's quite embarrassing to hear that you received such a terrible service from us and for that, we would like to apologise.
Our guys have confirmed that your services have been cancelled and the line was moved to Telkom as requested. Furthermore, your account was credited for the difference between Home ADSL Uncapped 2Mbps => Home ADSL: 200GB + 800GB.
We really hope that you are happy with this resolution provided. If you have any further queries, please do not hesitate to give us a call.
Regards
Mkhululi
Online Team
It's quite embarrassing to hear that you received such a terrible service from us and for that, we would like to apologise.
Our guys have confirmed that your services have been cancelled and the line was moved to Telkom as requested. Furthermore, your account was credited for the difference between Home ADSL Uncapped 2Mbps => Home ADSL: 200GB + 800GB.
We really hope that you are happy with this resolution provided. If you have any further queries, please do not hesitate to give us a call.
Regards
Mkhululi
Online Team
Webafrica's reply17 Apr 2015, 17:42
Official
Hello carringtonwb,
It's quite embarrassing to hear that you received such a terrible service from us and for that, we would like to apologise.
Our guys have confirmed that your services have been cancelled and the line was moved to Telkom as requested. Furthermore, your account was credited for the difference between Home ADSL Uncapped 2Mbps => Home ADSL: 200GB + 800GB.
We really hope that you are happy with this resolution provided. If you have any further queries, please do not hesitate to give us a call.
Regards
Mkhululi
Online Team
It's quite embarrassing to hear that you received such a terrible service from us and for that, we would like to apologise.
Our guys have confirmed that your services have been cancelled and the line was moved to Telkom as requested. Furthermore, your account was credited for the difference between Home ADSL Uncapped 2Mbps => Home ADSL: 200GB + 800GB.
We really hope that you are happy with this resolution provided. If you have any further queries, please do not hesitate to give us a call.
Regards
Mkhululi
Online Team