Not able to speak to a human being, multiple chats with multiple agents on whatsapp, multiple repeat verifications, with no resolution

Hi Wilna, we can hear how frustrating this experience has been for you, especially having to repeat yourself across multiple chats, go through repeated verifications, and still not reach a clear resolution. That kind of back-and-forth without progress is exhausting, and it’s not the experience we want you to have.

To avoid any further repetition and to get this properly owned end-to-end, please send us a direct message with your query details. This will allow us to consolidate everything in one place, pick up your history properly, and ensure the right team takes ownership without you having to restart the process again.

Once we have your details, we’ll step in directly and work on getting this resolved for you.

Warm regards,
Webafrica Crew