Not a workable Service Provider Solutuon

Hi, I am very disappointed with your service delivery, several things don't work as intended, primarily, your allocation of top up, although you have several disclaimers in place, it does not absolve you of the responsibility to provide it as quickly as possible, we are in lock down and you choose who you partner with, their problems are not transferrable to us, your customers, top up must be allocated immediately, not 12 hours or 2 days later. Second point, you have no workable support in place, your office hours and WhatsApp on weekends model does not work, I have specifically used those and the call back option has never worked, will not work, you cannot be a service provider and decide that business hours only support is the way to go. Thirdly, your Senior Management does not respond or care to respond to any mails or queries sent, your call centre staff refuses to get a manager on line also, thus sketching the impression that you do not care to address any issues. In my area , you are the only service provider and at this time, there is no value in any longer using your services, but I am dependent on your service to run my business, I therefore strongly advise anyone against procuring your services as there are so many elements lacking that I simply cannot justify Webafrica as a service provider , unfortunately I am stuck until a better service provider moves in and extend my sympathy to all other businesses in our area that have to suffer the same fate.