Not a happy Customer

Im very disappointed (still a nice work) with these people End of November fibre went live in my area and because i preordered tje came to install my line on the 17th November at 11h30. When the technician left he informed me that there is a problem with the main box on the outside of my property and that another technician will come later that day or the following day to fix it and it will activated within 72hrs. IT'S BEEN TWO WEEKS NOW AND LINE IS STILL NOT ACTIVE.i have been calling webafrica and they tell me Vuma needs to come and sort out the problems because they are the installer and when we call vuma they then say webafrica must send a technician because they are my service provider. My daughter has also been calling them but they just say that they forwarded ticket for a technical to come out but yet nothing. On Friday 10th i once again called webafrica and the lady i spoke to waa shocked to hear that my line has nor been sorted out. She also informed me that she can see that numerous tickets are logged but no technician has done anything out it. She then promised me that the 1st manager that become avail will call me but no one even bothered to call me. I'm so mad i want to rip out these pipes and the router and throwing it back at the guys who came to install it because they work everyday. What they can't explain is that people around me that has their fibre installed has been activated already with no hassles. This is one of the questions i asked but could not get an answer. Their adverti*****t say fast and hassle free, but it seems to me if a problem arise no-one takes responsibility and they just don't care because not even my meaning or everyday phone calls has made them resolve the issue or problem. Maybe putting my frustration on social media will make someone webafrica listen and resolve this.