MB
Margot B
1 reviews | Active since Nov 2023
08 Jun 2026, 19:21
Not a happy customer.
Not happy.
A week ago I joined Web africa which I've only had a stable connection for 2 days out of that week. Trying to get a hold of an agent who actually helps is difficult. My wifi currently says connected without internet
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
09 Jun 2026, 09:12Hi Margot,
It’s clear how frustrating this has been, especially so soon after joining. Having only two stable days of connection in your first week, while also struggling to reach someone who can actually resolve the issue, is not the start anyone should experience.
It’s clear how frustrating this has been, especially so soon after joining. Having only two stable days of connection in your first week, while also struggling to reach someone who can actually resolve the issue, is not the start anyone should experience.
The “connected without internet” message usually points to a service-side issue (authentication or line provisioning), not your Wi-Fi itself — so this needs to be checked on your account and line status urgently rather than just basic troubleshooting.
To move this forward quickly, please do the following so we can get the right team on it without delay:
- Send us your account details via private message
- Confirm whether your router shows any WAN/Internet light activity (if available)
- Let us know if the issue is constant or intermittent during the day
Once we have that, we’ll escalate this directly for immediate network and provisioning checks and ensure it’s handled as a priority, given that you're still within your first week of service.
We’ll stay with this until it’s properly stabilised for you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Jun 2026, 09:12
Official
Hi Margot,
It’s clear how frustrating this has been, especially so soon after joining. Having only two stable days of connection in your first week, while also struggling to reach someone who can actually resolve the issue, is not the start anyone should experience.
It’s clear how frustrating this has been, especially so soon after joining. Having only two stable days of connection in your first week, while also struggling to reach someone who can actually resolve the issue, is not the start anyone should experience.
The “connected without internet” message usually points to a service-side issue (authentication or line provisioning), not your Wi-Fi itself — so this needs to be checked on your account and line status urgently rather than just basic troubleshooting.
To move this forward quickly, please do the following so we can get the right team on it without delay:
- Send us your account details via private message
- Confirm whether your router shows any WAN/Internet light activity (if available)
- Let us know if the issue is constant or intermittent during the day
Once we have that, we’ll escalate this directly for immediate network and provisioning checks and ensure it’s handled as a priority, given that you're still within your first week of service.
We’ll stay with this until it’s properly stabilised for you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
09 Jun 2026, 09:15Hi Margot,
It’s clear how frustrating this has been, especially so soon after joining. Having only two stable days of connection in your first week, while also struggling to reach someone who can actually resolve the issue, is not the start anyone should experience.
It’s clear how frustrating this has been, especially so soon after joining. Having only two stable days of connection in your first week, while also struggling to reach someone who can actually resolve the issue, is not the start anyone should experience.
The “connected without internet” message usually points to a service-side issue (authentication or line provisioning), not your Wi-Fi itself, so this needs to be checked on your account and line status urgently rather than just basic troubleshooting.
To move this forward quickly, please do the following so we can get the right team on it without delay:
- Send us your account details via private message
- Confirm whether your router shows any WAN/Internet light activity (if available)
- Let us know if the issue is constant or intermittent during the day
Once we have that, we’ll escalate this directly for immediate network and provisioning checks and ensure it’s handled as a priority, given that you're still within your first week of service.
We’ll stay with this until it’s properly stabilised for you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Jun 2026, 09:15
Official
Hi Margot,
It’s clear how frustrating this has been, especially so soon after joining. Having only two stable days of connection in your first week, while also struggling to reach someone who can actually resolve the issue, is not the start anyone should experience.
It’s clear how frustrating this has been, especially so soon after joining. Having only two stable days of connection in your first week, while also struggling to reach someone who can actually resolve the issue, is not the start anyone should experience.
The “connected without internet” message usually points to a service-side issue (authentication or line provisioning), not your Wi-Fi itself, so this needs to be checked on your account and line status urgently rather than just basic troubleshooting.
To move this forward quickly, please do the following so we can get the right team on it without delay:
- Send us your account details via private message
- Confirm whether your router shows any WAN/Internet light activity (if available)
- Let us know if the issue is constant or intermittent during the day
Once we have that, we’ll escalate this directly for immediate network and provisioning checks and ensure it’s handled as a priority, given that you're still within your first week of service.
We’ll stay with this until it’s properly stabilised for you.
Warm regards,
Webafrica Crew
Webafrica Crew