MPVW
Magdalena P Van Wyk
1 reviews | Active since Apr 2026
09 Apr 2026, 13:27
Not a good service provider.
I have a LTE wifi connection with Telkom thru Webafrica and I have a connection problem since the 4th of March 2026 and the problem is not solved yet and in the meantime I just have to pay for service that I don't have. I WhatsApp Webafrica almost every day in connection with the internet connection problem, they did log a fault for me numerous times and there was a Telkom technician here on Wednesday the 1st of April 2026 and now on Thursday the 9th of April 2026 the problem is still not resolved. Surely not a good service provider.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
09 Apr 2026, 13:39Hi Magdalena, we can see how frustrating this has been for you—being without a stable connection since the 4th of March, despite multiple fault logs and even a technician visit, is not the experience you should be having. Your fault is currently with our Faults Team, and they are actively working on it with Telkom to get this resolved. Given the time this has already taken, your case is being treated with urgency, and we are continuing to follow up to ensure progress is made. We understand the impact this has had, especially while you’re still being billed for a service that isn’t working as expected. Once the fault is resolved, you can request a billing review so the downtime can be assessed accordingly. We’re committed to seeing this through and will keep pushing for a resolution on your connection. If there are any changes or updates, they will be communicated to you as soon as they’re available. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 13:39
Official
Hi Magdalena, we can see how frustrating this has been for you—being without a stable connection since the 4th of March, despite multiple fault logs and even a technician visit, is not the experience you should be having. Your fault is currently with our Faults Team, and they are actively working on it with Telkom to get this resolved. Given the time this has already taken, your case is being treated with urgency, and we are continuing to follow up to ensure progress is made. We understand the impact this has had, especially while you’re still being billed for a service that isn’t working as expected. Once the fault is resolved, you can request a billing review so the downtime can be assessed accordingly. We’re committed to seeing this through and will keep pushing for a resolution on your connection. If there are any changes or updates, they will be communicated to you as soon as they’re available. Warm regards,
Webafrica Crew
Webafrica Crew