RC
Renisha C
1 reviews | Active since Dec 2023
02 Apr 2026, 11:04
Normally I don't have an issue with them However due to exams in March, I didn't connect the wifi
Normally I don't have an issue with them However due to exams in March, I didn't connect the wifi. When I connected it this month, the was a network issue. I couldn't get in contact with anyone. The whatsapp channel was extremely slow. I missed an interview because I couldn't get connected faster. There should be an phone line. Where we can actually speak to someone and have the issue resolved on the phone during the call. Simple things take tonlong as the agent is dealing with numerous chats at once. Please note that the agent that helped me was great. No unnecessary questions. And I'm sure he worked as fast as he could. This is web africa that needs to improve the way they provide customer services
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Webafrica's replyOfficial
02 Apr 2026, 11:20Hello Renisha,
Thank you for sharing your experience. We understand how frustrating it can be to face connectivity issues, especially when timing is critical like for an interview. We appreciate your patience and are glad to hear that the agent who assisted you was professional, efficient, and focused on resolving your issue.
Your feedback regarding response times and the need for more direct communication channels is valuable. We will share this with our service quality team to help improve our customer service experience.
If you still require assistance, please send a direct message on Hello Peter so we can take a closer look and ensure your service is fully restored.
Warm regards,
Webafrica Crew
Thank you for sharing your experience. We understand how frustrating it can be to face connectivity issues, especially when timing is critical like for an interview. We appreciate your patience and are glad to hear that the agent who assisted you was professional, efficient, and focused on resolving your issue.
Your feedback regarding response times and the need for more direct communication channels is valuable. We will share this with our service quality team to help improve our customer service experience.
If you still require assistance, please send a direct message on Hello Peter so we can take a closer look and ensure your service is fully restored.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 11:20
Official
Hello Renisha,
Thank you for sharing your experience. We understand how frustrating it can be to face connectivity issues, especially when timing is critical like for an interview. We appreciate your patience and are glad to hear that the agent who assisted you was professional, efficient, and focused on resolving your issue.
Your feedback regarding response times and the need for more direct communication channels is valuable. We will share this with our service quality team to help improve our customer service experience.
If you still require assistance, please send a direct message on Hello Peter so we can take a closer look and ensure your service is fully restored.
Warm regards,
Webafrica Crew
Thank you for sharing your experience. We understand how frustrating it can be to face connectivity issues, especially when timing is critical like for an interview. We appreciate your patience and are glad to hear that the agent who assisted you was professional, efficient, and focused on resolving your issue.
Your feedback regarding response times and the need for more direct communication channels is valuable. We will share this with our service quality team to help improve our customer service experience.
If you still require assistance, please send a direct message on Hello Peter so we can take a closer look and ensure your service is fully restored.
Warm regards,
Webafrica Crew