SJ
Sanele J
1 reviews | Active since Sept 2025
07 May 2026, 18:33
Nonsense service
They deducted my money R1790 for a router that I had sent back a month ago,yet they didn’t mention anything about returning the router.no communication or what’s do ever from their side..tipping people off.now they don’t want to return my money
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Replies (1)
Webafrica's replyOfficial
08 May 2026, 09:05Hi Sanele,
Thank you for taking the time to share your experience with us. We understand how upsetting and frustrating it is to see a charge for a router that was already returned, especially when there was no clear communication from our side. We acknowledge the concern this has caused and appreciate you raising it.
We’ve reviewed the account and can confirm that a credit has been logged for the router charge, and a refund request has been submitted accordingly. Once the credit is approved, the refund will be processed and typically reflects within 5 to 7 working days.
If you require any additional assistance or would like an update on the refund, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience with us. We understand how upsetting and frustrating it is to see a charge for a router that was already returned, especially when there was no clear communication from our side. We acknowledge the concern this has caused and appreciate you raising it.
We’ve reviewed the account and can confirm that a credit has been logged for the router charge, and a refund request has been submitted accordingly. Once the credit is approved, the refund will be processed and typically reflects within 5 to 7 working days.
If you require any additional assistance or would like an update on the refund, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply08 May 2026, 09:05
Official
Hi Sanele,
Thank you for taking the time to share your experience with us. We understand how upsetting and frustrating it is to see a charge for a router that was already returned, especially when there was no clear communication from our side. We acknowledge the concern this has caused and appreciate you raising it.
We’ve reviewed the account and can confirm that a credit has been logged for the router charge, and a refund request has been submitted accordingly. Once the credit is approved, the refund will be processed and typically reflects within 5 to 7 working days.
If you require any additional assistance or would like an update on the refund, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience with us. We understand how upsetting and frustrating it is to see a charge for a router that was already returned, especially when there was no clear communication from our side. We acknowledge the concern this has caused and appreciate you raising it.
We’ve reviewed the account and can confirm that a credit has been logged for the router charge, and a refund request has been submitted accordingly. Once the credit is approved, the refund will be processed and typically reflects within 5 to 7 working days.
If you require any additional assistance or would like an update on the refund, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly assist.
Warm regards,
Webafrica Crew