Non response on support request

As a reseler with WebAfrica for the last 10 years, I am disappointed to see a steady decline in service response time if they respond at all. I have lost allot of business due to the poor response time and mistakes made by WebAfrica.<br> <br> Again yesterday I logged an urgent request with no response 24 hrs later, tried to use their live chat that never seems to work, and also called with no answer. Left my number and still nobody called back.<br> <br> I have heard this before \we are working on the problem\", well the problem has been going on for 3 months now and is getting worse. Please do your homework before signing with a ISP, it will save you allot of time and money in the future if you make the right choice."