Non functioning systems, pathetic service

Webafrica automatically debits my credit card from day one. There is no facility to specify an amount, they in control of it. Every month they debit the credit card. According to their website, I own R0. This is shown in multiple places on their web site and PDF statement also. However, they say I owe money. In April I contacted them to fix the issue without any luck. In May I contacted them again and requested to cancel (move) my fibre. I was informed quickly their is an outstanding amount I must first settle the amount before the cancellation request can be processed. After I explain the facts, my support ticket was forwarded to the finance department. To data, finance did not contact me, nor is the outstanding amount sorted. Their systems are faulty, their support is ****, to the extent that my cancellation request is not processed at all. On 1st of June Webafrica debited my credit card AGAIN, but not including the outstanding amount. Since I need to give one calender month notice, I missed the oppertunity to move my service end of June. Like Share