Non existing support.

Has anyone managed to get any support from Webafrica??? We have a business line and we have literally been waiting more than 1 week for a simple tech support for final setup. After we were promised that the worst case scenario is 3-4 days to which we were OK to accept. We have everything in place just need the final tech support to no avail. This is absolutely unacceptable, lockdown should no longer be acceptable as an excuse especially from an industry that is more than capable to operate remotely with it being an internet service provider. Either you are in business to provide the service you promise and we pay for or you are not in business. I have sent multiple emails, have made multiple calls, forced to request multiple call backs as I waited more than 20 minutes per call, chatted to a non supporting what's app chat bot. All of which I have lost count over the past week. Have had to purchase data and airtime multiple times. Losing out on business because clients can't get through to our voip phone, losing out on payments as we use yoco which needs internet access. Making our teams work life inefficient with no internet they are not able to use their apps that we use internet for. I have never wrote a complaint on here. Never ever say anything bad about any company as I know how hard it is. But this is just not at all acceptable business practice. Please call me on *** as soon as possible to resolve this matter! Our business can no longer accept this.