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rktrevor R
1 reviews | Active since Apr 2017
03 Mar 2026, 10:20
Non Existing Customer Service
Your customer service is absolutely unacceptable and practically non-existent. I was in the middle of a WhatsApp conversation with one of your agents, and they simply disconnected without resolving my issue or even bothering to follow up. This is completely unprofessional.
I requested a downgrade on the 3rd of February, and it still has not been processed. How long is a customer supposed to wait for a simple request to be handled?
If this is not sorted out immediately, I will be reversing my debit order and moving to a new provider. The level of service I’ve received is extremely disappointing and far below what any customer should have to tolerate.
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Replies (2)
Webafrica's replyOfficial
03 Mar 2026, 10:38Morning Richard. Thank you for sharing your experience. We hear how frustrating this delay must be, especially when it's taken so long to process.
We’ve urgently raised this with the team that handles all Vumatel service changes. They are actively reviewing your downgrade request and will advise as soon as possible. Your feedback is important and helps us improve how we support all customers, ensuring requests are handled efficiently and reliably. R^
Webafrica's reply03 Mar 2026, 10:38
Official
Morning Richard. Thank you for sharing your experience. We hear how frustrating this delay must be, especially when it's taken so long to process.
We’ve urgently raised this with the team that handles all Vumatel service changes. They are actively reviewing your downgrade request and will advise as soon as possible. Your feedback is important and helps us improve how we support all customers, ensuring requests are handled efficiently and reliably. R^
Webafrica's replyOfficial
03 Mar 2026, 10:42Hi Richard. Our order processing team will email you with updates on the service change the moment they have consolidated feedback to report as soon as possible.
Webafrica's reply03 Mar 2026, 10:42
Official
Hi Richard. Our order processing team will email you with updates on the service change the moment they have consolidated feedback to report as soon as possible.