Non existent Webafrica service

We have been waiting for 4 weeks to get our openserve installation through Webafrica. I booked our move date through Webafrica on the 10th of May to move on the 28th of May to make sure our fibre is up and running when we move in. We have to be able to work from home and crucial to have fibre. It is now the 6th of June and no fibre. Really bad service.... Webafrica keeps on saying the fault is with openserve that needs to make contact! Really very poor service! Feeling so frustrated with absolute no communication back from Webafrica or openserve... not even an apology for the delay or atleast a time frame to come and view why the fibre isn’t working as it already installed in the area. Have emailed / spend hours trying to get to hold of someone to ask what the hold up is, after being transferred and holding for almost an hour and finally talking to someone they just tell you to hold and then put the phone down in your ear. Then your only option is to make use of there what’s ap chat bot with the same response ... someone will contact you with in 24-48 hours... which never happens!! Really non existent customer service!