Non existent support

I am honestly disgusted at the level of service I am receiving from the support team at Webafrica. I have been struggling for over a month with connection issues, support emails don't get rep**** to for weeks, and when phoning in, every other day, all I get is a , " I am sorry about your experience with this issue and webafrica, but all I can do is once again, escalate your support ticket." This has been going on for a month already, and nothing has come of it. I do competitive gaming, and have been unable to for the duration of my struggles. Really bothered by the fact that now I am stuck in contract with a company who does so little for it's customers .