Non-existent support

Hi Webafrica,

What's happening to your services and support? Once upon a time, this provider was good. Now, the speed is slow and the support is non-existent.

I've been trying to get support via phone call and WhatsApp. Both were not successful. I was on hold for close to an hour every time I tried to reach out to Webafrica (still no success).

PLEASE SEND HELP!!!

What I wanted to do is simple: 1) Cancel my subscription (I know I can do it online) 2) Release the line so I can migrate to another service provider. How do I do this? There is no option to request the release of the line on their site. 3) Please revoke the charge of R999.00 on a wi-fi router that does not belong to Webafrica. When I transferred the line to them a few years ago, I did not request them to send a router. I AM USING MY OWN ROUTER. How can you charge a client for something that was never given to them?