1 reviews | Active since Dec 2011
Non-Existent Support
Ticket: 307346
This ticket has been open since Tuesday morning, the last response received:
"I have managed to look into this on the back end system and I can see that one order is active and not the other.
I have directed your email to our dedicated Provisioning team, who will be able to assist you with the activation."
And this is after I had to go into great detail about what's wrong, after initially being dismissed.
How on earth is this something that takes 4 days (and ongoing!) to sort out!? No feedback, no updates, nothing.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,