Non-existent support

I had a contract for internet services, including a modem. The modem stopped working and I tried to get support. I was referred to a bot. After answering a bunch of irrelevant questions the bot said I must talk to the technical team. I waited for hours for the technical team to respond. The next day someone responded, couldn't help me and said some other team would contact me. SO began weeks of frustration. Every time I tried to contact someone I was referred to a bot. Eventually I decided to cancel the contract. Suddenly someone responded. I had two calls from managers trying to fix my problem. I told them it's too late, I can't have a contract with someone that provides this kind of support. They sent me confirmation of the cancellation and I handed in the modem they had supp****. They kept the debit order for the subscription in place. They have been hounding me ever since for non payment and tried to process several debit orders for subscriptions. So, if you sign up with Webafrica, they will get you up and running in no time, but be prepared for poor service when you have an issue and don't think you can cancel the contract !!