Non-existent Service! AVOID!

I logged a query to move my Fibre line between residences on 1 Feb 2021 for 1 Mar 2021. Still no Fibre installed at my new residence and Webafrica customer support seem to be chasing their own tails. First, they said my address was incorrect. I corrected it, queried the installation status again, and was told that they would escalate the matter. Now, another week later, they're suddenly telling me that my area doesn't have any Fibre coverage, despite a Fibre box already being present in my home and the entire complex being Fibre active for several years now.

AVOID doing any business with Webafrica - their support and service are pathetic and their customer service phone line is an endless loop of wasted airtime.