Non-Existent Service

I have pre-ordered fibre to be installed on Webafrica's website and made the payment on Friday, 5 February, a week ago. No one has made contact with me with regards to installation. Called yesterday, was transferred, but no answer from any agent. Tried the whatsapp route this morning an they are still trying to connect me to a live chat, i just want to know, what are we paying for then if we do not receive service? I will definitely not recommend Webafrica to anyone and will certainly spread the word about the non-existent service. I want to cancel my order and rather join another ISP