1 reviews | Active since Jul 2013
Non-existent service
I have had a fibre connection with WeAfrica for less than 1 month & have had to make numerous phone calls due to loss of connectivity. I am paying for a non-existent service. Nobody can find out what the problem is. Not once has a technician come out to see if there is a physical issue with the fibre line. The Fibre line agent(TeraLink) says it's the service provider, WebAfrica says the problem is the line. Now I set in the middle with intermittent. What a waste of time company. Numerous service requests logged with Webafrica & TeraLink still no resolution to the problem. Nobody seems to know what the problem is and passing the buck. Teralink Ref : IR ********** WEBAFRICA REF : **********
Webafrica please provide me with the contact details of : Tim Wyatt-Gunning, Thomas Vollrath, Nick Zografos & Tim Parsonson.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah