Non Existent Customer Service

WebAfrica's after customer service is so bad and the struggle you have to go through to actually speak to someone is none existent. ***** was committed on my account and I was forced to get a new card before thousands more were deducted and I didn't not consider that my Fibre bill has not gone off. I'm wanting to now make payment and just doing that is so hard. I've been trying to do thos for the past 3 hours with no luck. Why does your business not have an app where this can be done.