Non-existent customer service and communication from Webafrica and Open serve!!!

The non-existent customer service and zero communication to a potential customer is unacceptable and appalling. Spoke to Leon on 1 June from webafrica through WatsApps and we finalised a contract and he advised that installation will take place within 7 working days. I have initiated all communication since then, no update from the service provider what so ever to advise on the reason for the delay. Natasha- the robot, from Open Serve ( their fiber partner) finally sent me a a generic email ! Maybe you you have too many customers that you do not care to onboard another or show some good customers service. Its is more frustrating because the only communication is through waiting Watsaap queue , and you actually don't get to speak to anyone over the phone - all get is a long list of options to select from and hopefully the robot will direct your concern to the relevant robot. I want to cancel this non-existent fiber contract ,but again I have to type to a robot on Watsaap and be be redirected several times to other robots!!! Honestly , companies that choose to use AI as the only form of communication is pathetic- (lack of ownership and liability just so that you cut down on costs) Non of the parties webafrica and open serve has cared to give me a decent phone call to apologies for the delay and update me on the expectant time for service delivery!! I expressed that I need this installed urgently on all my communication with them. I would give a a negative 10 for both companies, if I could. So frustrating!!!