NON-EXISTENT CUSTOMER SERVICE

Their customer service has been the absolute worst! I've been calling since yesterday and nobody answers the phone or replies to emails; one of the emails I sent on the 24th already. I was on hold for more than 15 minutes and nothing! I should have received my new sim card two weeks ago but but the courier went to the wrong address. I since then requested an update on when I will receive it but nobody could even do the effort to just reply a mail and help me, never mind answer the phone. It's supposed tot go active the 1st but I refuse to pay for a service I am not being provided!