NON-EXISTENT CUSTOMER SERVICE

WORST customer service ever. When moving house last year they promised to refund a months service charge if I persuaded the new owners to take over the Webafrica line. I did this, and they app**** the refund to the webafrica account (which was now signed up by the new owner) not to me. Special shout out to Heinrich Dourie, who is the "Retention Specialist", for stupidity. He promised the refund but seemed to be incapable of understanding that it was not me who received it. It is impossible to lodge a formal complaint as they just ignore requests and refuse to supply the names of any manager. There are always alternative choices for ISP. My strong recommendation is...... DO NOT DEAL WITH WEBAFRICA!!