Non Existant Support and ******* Charges

Do not ever signup with this company. They are ******* trying to sell a product that does not even work.

Web Africa are the single worst company I have ever dealt with. First in the six months I was signed up their fibre internet service never correctly worked. Any video or streaming service from youtube to netflix to twitch constantly had to buffer. Many websites simply did not load at all and playing any online games was impossible due to huge and constant lag spikes and disconnects. I made several requests to support and never once received and word back.

Upon cancelling my service I was charged a massive clawback fee, which before signing up I had explicitly asked about and told there was no charges for cancellation. Then 4 months after cancelling I was further charged again, because the company that We Africa had rented my Fibre connection from (OpenServe) had continued to charge WebAfrica after my cancellation. I had no contract with OpenServe directly and any cancellation there was entirely the responsibility of Web Africa.