NON-EXISTANT SERVICES WHERE YOULL CHAT WITH THEIR CHAT BOTS ON WHATSAPP WHO DO NOT KNOW NORTH FROM SOUTH!!!!!!

Service is extremely ****py. I made a payment on the 20th of March where the transaction declined on their website and my account was debited. I reported this with them on the 24th of March and spoke to Lyndon who told me that he has sent the statement to their "finance team". On the 27th of March I follow up and speak to Amber D who also assures me that it has been done. I follow up again on the 3rd of March and speak to Nonti who tells me it has been escalated and my services will not be affected.

Surprise surprise... yesterday I get a notification that my services have been suspended!!!!

I speak to their services bots/agents... not sure of it humans coz wow... and ask for a managers contact details and they tell me they can log a call to have a call made to me in 24 hours🤣🤣🤣🤣.

I get back to Lyndon who tells me that I had initially sent an incorrect statement thats why it wasnt done! WHAT THE F**** WERE YOU GUYS ESCALATING ALL ALONG???? He then finally says he escalated it to the finance team and I need to wait an additional 24 hours.

I have sent an email to the complaints email address on their website... guess what?! No response has been recieved, nor any acknowledgement????!!!

Its the following day and I still do not have any feedback and no internet connection. LIKE WHAT THE ACTUAL ****?!!!!!

DO NOT TAKE UP ANY OF THEIR SERVICES... YOU'LL BE IN ****TTT!