TM
Thabile M
1 reviews | Active since Mar 2023
10 Jun 2026, 15:52
Non existant customer service
I am utterly disappointed with your customer service. I have been experiencing connection and billing issues, and for the past two days your WhatsApp support line has been completely unresponsive. When I need assistance, there is simply no help available. To make matters worse, there is no call centre number to contact, so customers have no alternative way to get support. As someone who relies on the internet for both work and studies, this lack of customer service has caused significant disruption and set me back considerably. The absence of responsive support is unacceptable, and it has left me with little confidence in your ability to assist customers when problems arise. As a result, I am now seriously considering moving to another service provider.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
10 Jun 2026, 16:24Hi Thabile,
We understand how frustrating it must be to deal with both connection issues and difficulty getting support, especially when you rely on your service for work and studies. Not being able to access help when you need it can be very disruptive. That’s not the level of support or responsiveness you should be experiencing, particularly when both connectivity and billing need to be addressed together.
To move this forward, we’ve arranged for the Finance Team to review your account and make direct contact with you to address the billing concerns and ensure your account is correctly aligned. This will also help in resolving any reconnection issues linked to your billing status.
If you’d like any further assistance please feel free to reach out via a direct message on Hello Peter, and we’ll continue supporting you.
We’ll keep pushing internally to ensure your concerns are resolved and your service is restored so you can get back on track without further disruption.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with both connection issues and difficulty getting support, especially when you rely on your service for work and studies. Not being able to access help when you need it can be very disruptive. That’s not the level of support or responsiveness you should be experiencing, particularly when both connectivity and billing need to be addressed together.
To move this forward, we’ve arranged for the Finance Team to review your account and make direct contact with you to address the billing concerns and ensure your account is correctly aligned. This will also help in resolving any reconnection issues linked to your billing status.
If you’d like any further assistance please feel free to reach out via a direct message on Hello Peter, and we’ll continue supporting you.
We’ll keep pushing internally to ensure your concerns are resolved and your service is restored so you can get back on track without further disruption.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 16:24
Official
Hi Thabile,
We understand how frustrating it must be to deal with both connection issues and difficulty getting support, especially when you rely on your service for work and studies. Not being able to access help when you need it can be very disruptive. That’s not the level of support or responsiveness you should be experiencing, particularly when both connectivity and billing need to be addressed together.
To move this forward, we’ve arranged for the Finance Team to review your account and make direct contact with you to address the billing concerns and ensure your account is correctly aligned. This will also help in resolving any reconnection issues linked to your billing status.
If you’d like any further assistance please feel free to reach out via a direct message on Hello Peter, and we’ll continue supporting you.
We’ll keep pushing internally to ensure your concerns are resolved and your service is restored so you can get back on track without further disruption.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to deal with both connection issues and difficulty getting support, especially when you rely on your service for work and studies. Not being able to access help when you need it can be very disruptive. That’s not the level of support or responsiveness you should be experiencing, particularly when both connectivity and billing need to be addressed together.
To move this forward, we’ve arranged for the Finance Team to review your account and make direct contact with you to address the billing concerns and ensure your account is correctly aligned. This will also help in resolving any reconnection issues linked to your billing status.
If you’d like any further assistance please feel free to reach out via a direct message on Hello Peter, and we’ll continue supporting you.
We’ll keep pushing internally to ensure your concerns are resolved and your service is restored so you can get back on track without further disruption.
Warm regards,
Webafrica Crew
TM
Thabile M's updateReviewer Update
10 Jun 2026, 17:03Hi When will you contact me as this is urgent, please indicate turnaround tine
TM
Thabile M's update10 Jun 2026, 17:03
Reviewer Update
Hi When will you contact me as this is urgent, please indicate turnaround tine
Webafrica's replyOfficial
11 Jun 2026, 11:42Hi Thabile,We hear how urgent this is for you, especially with the ongoing connectivity and billing concerns impacting your ability to stay online and get support when you need it.We can confirm that this matter has now been sent to the Finance Team and marked as urgent for immediate attention. The team will be reviewing your account and will be in direct contact with you to address the billing issue and assist with getting your service restored.At this stage, we are actively following up internally to ensure this is prioritised and actioned as quickly as possible. As soon as feedback is received from the team, you will be updated without delay.We appreciate your patience while this is being handled and we remain focused on getting this resolved for you.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Jun 2026, 11:42
Official
Hi Thabile,We hear how urgent this is for you, especially with the ongoing connectivity and billing concerns impacting your ability to stay online and get support when you need it.We can confirm that this matter has now been sent to the Finance Team and marked as urgent for immediate attention. The team will be reviewing your account and will be in direct contact with you to address the billing issue and assist with getting your service restored.At this stage, we are actively following up internally to ensure this is prioritised and actioned as quickly as possible. As soon as feedback is received from the team, you will be updated without delay.We appreciate your patience while this is being handled and we remain focused on getting this resolved for you.Warm regards,
Webafrica Crew
Webafrica Crew