FZ
Fikile Z
1 reviews | Active since May 2026
20 May 2026, 18:39
Non Compliance with customers rights and bad service
Web Africa operates like an oligopoly and seems to misuse the debit order authority customers grant them. They often charge accounts incorrectly, and even after you request help or an explanation, they don’t resolve it. You end up going back and forth with no solution. This isn’t acceptable, and I don’t believe they comply with the Consumer Protection Act. I recommend checking other ISPs available in your area.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
21 May 2026, 08:44Hi Fikile,
Thank you for sharing your concerns, we understand how frustrating it is when you feel there are billing or debit order discrepancies, especially when you’re not getting the clarity or resolution you need. That kind of uncer*****y around your account is not the experience we want for any customer.
To properly review what has happened on your specific account and assist you accurately, we’ll need a bit more detail.
Please could you DM us your account details, the specific debit order dates/amounts in question, and any reference numbers or screenshots you may have? This will allow us to investigate the charges thoroughly with our billing team and come back to you with a clear explanation and resolution.
We’ll ensure your query is reviewed properly once we have the full information.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 08:44
Official
Hi Fikile,
Thank you for sharing your concerns, we understand how frustrating it is when you feel there are billing or debit order discrepancies, especially when you’re not getting the clarity or resolution you need. That kind of uncer*****y around your account is not the experience we want for any customer.
To properly review what has happened on your specific account and assist you accurately, we’ll need a bit more detail.
Please could you DM us your account details, the specific debit order dates/amounts in question, and any reference numbers or screenshots you may have? This will allow us to investigate the charges thoroughly with our billing team and come back to you with a clear explanation and resolution.
We’ll ensure your query is reviewed properly once we have the full information.
Warm regards,
Webafrica Crew
Webafrica Crew
FZ
Fikile Z's updateReviewer Update
02 Jun 2026, 17:13Hi Webafrica,
I contacted your team and spoke with one of your agents, who correctly calculated my account and confirmed the amount I was supposed to pay for June. However, she did not log the ticket, and as a result, I was billed incorrectly for a third time.
I am extremely disappointed with the level of service I have received. I have spoken to five different consultants and still have not received a proper resolution.
I am very upset that I have continued to be billed incorrectly for the past three months. This situation is unacceptable and feels like an abuse of customer trust and authorization.
At this point, I would like Webafrica to collect its router, as I no longer wish to continue with the service unless this matter is resolved urgently.
I look forward to your immediate response and a full correction of my account.
I contacted your team and spoke with one of your agents, who correctly calculated my account and confirmed the amount I was supposed to pay for June. However, she did not log the ticket, and as a result, I was billed incorrectly for a third time.
I am extremely disappointed with the level of service I have received. I have spoken to five different consultants and still have not received a proper resolution.
I am very upset that I have continued to be billed incorrectly for the past three months. This situation is unacceptable and feels like an abuse of customer trust and authorization.
At this point, I would like Webafrica to collect its router, as I no longer wish to continue with the service unless this matter is resolved urgently.
I look forward to your immediate response and a full correction of my account.
FZ
Fikile Z's update02 Jun 2026, 17:13
Reviewer Update
Hi Webafrica,
I contacted your team and spoke with one of your agents, who correctly calculated my account and confirmed the amount I was supposed to pay for June. However, she did not log the ticket, and as a result, I was billed incorrectly for a third time.
I am extremely disappointed with the level of service I have received. I have spoken to five different consultants and still have not received a proper resolution.
I am very upset that I have continued to be billed incorrectly for the past three months. This situation is unacceptable and feels like an abuse of customer trust and authorization.
At this point, I would like Webafrica to collect its router, as I no longer wish to continue with the service unless this matter is resolved urgently.
I look forward to your immediate response and a full correction of my account.
I contacted your team and spoke with one of your agents, who correctly calculated my account and confirmed the amount I was supposed to pay for June. However, she did not log the ticket, and as a result, I was billed incorrectly for a third time.
I am extremely disappointed with the level of service I have received. I have spoken to five different consultants and still have not received a proper resolution.
I am very upset that I have continued to be billed incorrectly for the past three months. This situation is unacceptable and feels like an abuse of customer trust and authorization.
At this point, I would like Webafrica to collect its router, as I no longer wish to continue with the service unless this matter is resolved urgently.
I look forward to your immediate response and a full correction of my account.
Webafrica's replyOfficial
03 Jun 2026, 10:31Hi Fikile,
We hear your frustration, and we understand how concerning it is to experience repeated billing issues over several months, especially after taking the time to speak with multiple consultants and still not seeing a clear resolution. That is not the experience we want for you.
We can confirm that we have reached out to the teams that manage all Vumatel activations and related account actions. They will review your profile in detail, including the billing history and the interaction where the correction was calculated, and they will email you directly with an update and the next steps as soon as possible.
Your feedback about the missed ticket logging and the resulting repeated billing errors has also been noted for urgent review internally, as this is not the level of consistency we expect from our support process.
We appreciate your patience while this is being addressed and will ensure the matter is followed through properly until there is a clear resolution.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 10:31
Official
Hi Fikile,
We hear your frustration, and we understand how concerning it is to experience repeated billing issues over several months, especially after taking the time to speak with multiple consultants and still not seeing a clear resolution. That is not the experience we want for you.
We can confirm that we have reached out to the teams that manage all Vumatel activations and related account actions. They will review your profile in detail, including the billing history and the interaction where the correction was calculated, and they will email you directly with an update and the next steps as soon as possible.
Your feedback about the missed ticket logging and the resulting repeated billing errors has also been noted for urgent review internally, as this is not the level of consistency we expect from our support process.
We appreciate your patience while this is being addressed and will ensure the matter is followed through properly until there is a clear resolution.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew