Non cancelation and still billing you!

I have been a client of webafrica for over 3 years, at the start of this year I started having in intermittent fiber issues which webafrica could not resolve.

I then decided to move my service from SADV/vumatel to Openserve but keeping my ISP as webafrica as they allowed me to cancel my SADV service without giving a month's notice if I take the openserve service with them.

Now come March I'm still billed for both the service and the people I spoke to on their whatsapp line didn't cancel my SADV service....

After eventually getting it cancelled I'm told that I can only request a refund in April. This is totally unacceptable. And no one is willing to assist further or escalate the matter...

Stay far away from them!