NK
Nosipho K
1 reviews | Active since Jul 2014
28 Mar 2026, 09:05
No WiFi for 4 days
We have not had WiFi in Haven Hills, East London since Wednesday. When you WhatsApp the call centre it's one lie after another. I was told multiple times it will be restored soon. Then I was sent a screenshot saying they were doing maintenance and it will be restored at 2pm on 27/03/2026. Friday 27 March sfter 4pm I phoned and i was told, there was a technical issue being repaired. So which one is it?
Call centre agents just keep giving lies and when you ask for a Supervisor or manager it's another runaround and web of lies.
I want someone to call me with the truth, and I demand to be credited for these lost days of connection. I work from home and I lost days of no work.
This is beyond ridiculous.
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Replies (1)
Webafrica's replyOfficial
30 Mar 2026, 08:30Hi Nosipho, we completely understand how frustrating this has been, losing WiFi for multiple days, especially while working from home, is disruptive and stressful. We also hear your concerns about the conflicting updates you’ve received, which only adds to the frustration.
We want to reassure you that our Faults Team is actively working on the issue in Haven Hills, East London. They are investigating the technical problem and will provide the latest updates as soon as possible. While we can’t comment on potential credits at this stage, your concern regarding lost connectivity has been noted, and it will be assessed once the fault is resolved.
We appreciate your patience while our team works to get the service back up and running. We understand how important this is for your work and daily life, and we’re monitoring the situation closely to ensure you receive accurate updates.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 08:30
Official
Hi Nosipho, we completely understand how frustrating this has been, losing WiFi for multiple days, especially while working from home, is disruptive and stressful. We also hear your concerns about the conflicting updates you’ve received, which only adds to the frustration.
We want to reassure you that our Faults Team is actively working on the issue in Haven Hills, East London. They are investigating the technical problem and will provide the latest updates as soon as possible. While we can’t comment on potential credits at this stage, your concern regarding lost connectivity has been noted, and it will be assessed once the fault is resolved.
We appreciate your patience while our team works to get the service back up and running. We understand how important this is for your work and daily life, and we’re monitoring the situation closely to ensure you receive accurate updates.
Warm regards,
Webafrica Crew
Webafrica Crew