No Wifi after installation / NO Assistance / No Communication

I registered and made payment with WebAfrica on the 18th August, once payment was confirmed I heard nothing from them. I had to follow up twice via their WhatsApp service and none of the two Consultants were able to assist with feedback om when installation would take place. I followed up for the 3rd time a few weeks later and the best I could get from them was their bot asking me to be patient and that they will get back to me. A full 4 weeks after registration their team came to install and informed us that the Wi-Fi will be up in two hours. It's been 4 days and the Wi-Fi is still not working / not activated. I have been calling, sending WhatsApp messages and no one has come in to assist. the installation team is now ignoring my calls. We are heading to 5 weeks of no wifi and no assistance from WebAfrica / Vumatel. I would like to cancel and have no association with this brand. I can only imagine what other issues I will encounter in future.