DP
Dorette P
1 reviews | Active since Dec 2020
04 Sept 2026, 17:05
No WiFi 2days
No WiFi 2days. Only WhatsApp to speak to agent. Agents ask same quest & don't resolve problem. Technical problem.
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Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 17:09Hi Dorette,
We understand how frustrating it must be to be without connectivity and then struggle to get the assistance you need. Having a working internet connection is important, and this is certainly not the experience we strive to provide. We're here to help and would like to take a closer look at the issue. Could you please confirm what the lights on your equipment are currently doing?Once we have this information, we'll be in a better position to determine the most appropriate way forward and provide further assistance.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without connectivity and then struggle to get the assistance you need. Having a working internet connection is important, and this is certainly not the experience we strive to provide. We're here to help and would like to take a closer look at the issue. Could you please confirm what the lights on your equipment are currently doing?Once we have this information, we'll be in a better position to determine the most appropriate way forward and provide further assistance.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 17:09
Official
Hi Dorette,
We understand how frustrating it must be to be without connectivity and then struggle to get the assistance you need. Having a working internet connection is important, and this is certainly not the experience we strive to provide. We're here to help and would like to take a closer look at the issue. Could you please confirm what the lights on your equipment are currently doing?Once we have this information, we'll be in a better position to determine the most appropriate way forward and provide further assistance.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without connectivity and then struggle to get the assistance you need. Having a working internet connection is important, and this is certainly not the experience we strive to provide. We're here to help and would like to take a closer look at the issue. Could you please confirm what the lights on your equipment are currently doing?Once we have this information, we'll be in a better position to determine the most appropriate way forward and provide further assistance.
Warm regards,
Webafrica Crew