1 reviews | Active since Apr 2020
No Webafrica service
Ordered Fixed LTE , this was the worst thing i ever did. Router delivered fast but then the fun started. 6 days later not activated , 1000 minutes on calls to Webafrica and nobody knows what to do to activate my sim. Used the Whatsapp tool and spent days repeating myself and getting transferred. Webafrica removed all contact methods from their system , no emails and the existing methods does not work. No way to escalate any problems. No way to contact cancelations. Management needs to be changed as no company can operate with such a disrespect for their customers. Bad Bad service, would like to use better language but will save this whenever i talk to somebody more senior. Tried to call sales, waited 20 minutes no response. Everybody at the beach ?????
After all the problems above, 2 additional days of non stop whatsapp and calls, still no solution to the problem. On the 3rd day after the initial 6 days of activation problems, Webafrica deducted pro rata and Octobers fees. I still do not have a working solution. This problem must also be laid in front of MTN's door as it is a MTN uncapped solution i ordered. It is now going for 10 days without any service. I will cancel this poor and unprofessional product that does not work and also has no support. I will most probably pull the remaining hair out of my head in the cancellation and credit process. I would love a reply from the service provider on this matter but it seems that the customer is not important to them!!!!
After all the problems above, 2 additional days of non stop whatsapp and calls, still no solution to the problem. On the 3rd day after the initial 6 days of activation problems, Webafrica deducted pro rata and Octobers fees. I still do not have a working solution. This problem must also be laid in front of MTN's door as it is a MTN uncapped solution i ordered. It is now going for 10 days without any service. I will cancel this poor and unprofessional product that does not work and also has no support. I will most probably pull the remaining hair out of my head in the cancellation and credit process. I would love a reply from the service provider on this matter but it seems that the customer is not important to them!!!!