1 reviews | Active since Mar 2009
No Web Africa no Fiber catch 22 how do you log a call then?
Evening I have been trying to log a call since 16:00 on you site seen that my Fiber network is down. Doing it on my 3G. However the Web Africa site keep on logging me out. Suspicious every time you use the support button. Thus two things. Please investigate and fix my Fiber Network/Internet connection. There is zero error messages on my side and no error lights on on both the router and Telkom box. My current connection on speed test is 0.47K/B that is a problem if you are expecting closer to 100M. The second is please fix your web site, it is really iterating having to login every time you press the support button and want to send a support mail!.
Thanks
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica