No username and password after payment has been done

I took out a service with WebAfrica and they had advised me that I need to pay an amount which I did. They had advised me that the new router will be delivered with in 2 business days, I had advised them that I do have a router that I can use while I wait.

I have spoken to a guy at the call Centre called Thapelo after making payments to get my username and password to connect my existing router in the meantime and then I will switch routers as soon as the new router arrives. After 2 hours communicating with him I still do not have a username or password for my account.

Can a representative from WebAfrica please look into the matter and get back to me with an urgent response as I feel that from the start your service is bad from day 1.