NO TECH SUPPORT AVAILABLE

On Friday 29 March my email account became inaccessible, with the message that my password had been changed or there is no POP3/IMAP access turned on. I never changed anything. I called about 5-6 times on Friday evening, just to hear a series of repetitive recorded jokes – up to 12 minutes of holding on each time with no reply. Ditto Saturday and Sunday, selecting TECH then ADSL on the menu either goes to jokes or silence and a voice that says “Thank you, Goodbye”. I’ve wasted at least 2 hours holding on and waiting for my calls to be answered. THIS IS A JOKE WEBAFRICA when your website says your technical department is open from 6am to 12 midnight. I suspect no-one was even on duty the whole weekend.

Today, Monday same thing. In desperation I called their Sales number 3 times and 3 different people answered and promised to put me through to someone only to go through the whole menu option and hear the pre-recorded jokes. Still no-one answers.

I created a ticket plus one of the sales ladies said she would email the TECH dept on my behalf but I’ve had no response so far. How can you treat your customers like this WEBAFRICA? I’m left stranded without my email account and don't know how and when this will be resolved.