1 reviews | Active since Mar 2018
No Support/Do not subscribe to this ISP
No Support/Terrible Service
WebAfrica used to have a responsive/reasonable support team, having experienced this as I have been a customer from 2009 until now. However the claim now to respond to support tickets or live chat in 48 hours is totally false as I have lodged multiple tickets querying a line upgrade and still waiting for a response weeks later at the support "tickets" are still being "processed" and I have no idea whether or not my requested upgrade to our line will even occur though I requested a line upgrade a month or more ago and have been billed for the upgrade.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica