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Whittles W
1 reviews | Active since Nov 2021
02 Apr 2026, 09:01
No support with LTE cancellation
I have been trying to cancel my LTE uncapped data since February and am being debited for two internet services within one household. The system allowed me to submit the cancellation. Then I get redirected to the WhatsApp chat with no responses from the agents. I want my R760 x 3 months deducted back to me. I had no issues in the beginning but as things are I wouldn't recommned WebAfrica to anyone until this gets resolved.
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
02 Apr 2026, 09:54Hello Whittles,
Thank you for sharing your experience. We completely understand how frustrating it must be to continue being debited for a service you’ve requested to cancel and to experience delays in getting assistance. Your feedback is very important, and we recognise the impact this has had.
We have arranged for our Cancellations Team to reach out directly and assist with the cancellation, including reviewing the deductions for the past three months. Your patience while the team works on resolving this is greatly appreciated.
If you require any further assistance, please send us a direct message on Hello Peter with your account details and a brief description of the issue so we can help promptly.
Warm regards,
Webafrica Crew
Thank you for sharing your experience. We completely understand how frustrating it must be to continue being debited for a service you’ve requested to cancel and to experience delays in getting assistance. Your feedback is very important, and we recognise the impact this has had.
We have arranged for our Cancellations Team to reach out directly and assist with the cancellation, including reviewing the deductions for the past three months. Your patience while the team works on resolving this is greatly appreciated.
If you require any further assistance, please send us a direct message on Hello Peter with your account details and a brief description of the issue so we can help promptly.
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 09:54
Official
Hello Whittles,
Thank you for sharing your experience. We completely understand how frustrating it must be to continue being debited for a service you’ve requested to cancel and to experience delays in getting assistance. Your feedback is very important, and we recognise the impact this has had.
We have arranged for our Cancellations Team to reach out directly and assist with the cancellation, including reviewing the deductions for the past three months. Your patience while the team works on resolving this is greatly appreciated.
If you require any further assistance, please send us a direct message on Hello Peter with your account details and a brief description of the issue so we can help promptly.
Warm regards,
Webafrica Crew
Thank you for sharing your experience. We completely understand how frustrating it must be to continue being debited for a service you’ve requested to cancel and to experience delays in getting assistance. Your feedback is very important, and we recognise the impact this has had.
We have arranged for our Cancellations Team to reach out directly and assist with the cancellation, including reviewing the deductions for the past three months. Your patience while the team works on resolving this is greatly appreciated.
If you require any further assistance, please send us a direct message on Hello Peter with your account details and a brief description of the issue so we can help promptly.
Warm regards,
Webafrica Crew
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Whittles W's updateReviewer Update
02 Apr 2026, 14:27Good day, I have sent an email this morning containing all the information requested above to your support and complaints email addresses. May I request a call back? I missed a call due to being in a meeting.
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Whittles W's update02 Apr 2026, 14:27
Reviewer Update
Good day, I have sent an email this morning containing all the information requested above to your support and complaints email addresses. May I request a call back? I missed a call due to being in a meeting.
Webafrica's replyOfficial
02 Apr 2026, 14:33 Hello Whittles. We have flagged your reply with the complaints team for action as soon as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply02 Apr 2026, 14:33
Official
Hello Whittles. We have flagged your reply with the complaints team for action as soon as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
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Whittles W's updateReviewer Update
02 Apr 2026, 14:36Noted, I will await hearing from the complaints department.
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Whittles W's update02 Apr 2026, 14:36
Reviewer Update
Noted, I will await hearing from the complaints department.