No Support / WhatsApp and Facebook Does Not Work

I requested an upgrade and it took 2 weeks to do anything about it. I kept on contacting their useless WhatsApp support and got told it will be sorted as it needs to go through to provisioning. I then followed up a few days later and got ghosted by WhatsApp support. I was charged the upgrade price even though I was still on a slower line!!

Now comes the best part. I haven’t had internet for 2 days and nobody is answering the WhatsApp support to assist. The SADV/VUMA technicians were working in my street yesterday and I asked them what’s wrong with my line. They said it’s coming from the ISP side and I need to contact Webafrica. I’ve had no response on Facebook, no assistance on WhatsApp and I am supposed to be working from home!

Looks like your employees are asleep at home instead of working. I am not satisfied at all with Webafrica’s after sales support. I am seriously considering changing ISPs