RP
Robin P

1 reviews | Active since Dec 2013

28 Sept 2018, 11:24

no support what so ever.

support what support... really nothing... silly support line jokes and never receiving a response from any of the support options... multiple tickets... multiple calls that just cost me money and aggravation listening to **** jokes... Live chat that only has a bot then nothing for hours..

I have paid to upgrade my fiber and nothing as yet... My fiber is actually so slow with such a bad ping i may as well have dial up...

0
Replies (2)
Webafrica
Webafrica's reply28 Sept 2018, 13:32
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

RP
Robin P's update01 Oct 2018, 11:53
Reviewer Update
awesome thanks... still no ticket number... still no call... still no support... still broken internet.... great service... i will be requesting a refund and a transfer to another ISP as this is ridiculous.