No support given for database access issue

I purchased hosting from Webafrica for a new website. I got multiple errors along the way which webafrica was quick to fix always stating the problem was because they installed new security features. Then I installed wordpress and tried to access the database. When ever an app tries to insert into the database it give an error. To this day webafrica has been unable to fix the problem nor give a reason why they can't fix. All they say is that they are working on the problem. After a week I decided to move hosting companies. Took me 2 hours to setup my entire website on GoDaddy and it works perfectly. <br> <br> Webafrica - you have lost a customer due to your security upgrade that has stopped WP from working. And when asked to fix, you couldn't. That is terrible hosting. And I have been a customer for over 5 years hosting multiple websites with you.