No Support from Web Africa

Web Africa, please can you do something about your support platform.

Yesterday, Friday, I was on whatsapp for 5 hours with no improvement or fixing of the problem with our fibre connection. This morning I've been on whatsapp since 09h00 and it's now 11h30. I did manage to get through to Siseko after 2 hours of holding on, and he has since transferred me to a department that only works from Monday to Friday - Today is Saturday! Am I expected to wait the whole weekend for someone to come back to me regarding our faulty connection? We are still unable to work successfully on the fibre connection that you installed and have intermittant connectivity. I realise that you may be short staffed during these covid times, but if you could perhaps train your staff to listen to what the customer is saying before they just cut you off?

Your support platform that you have is not working!

I would urge anyone looking for network connectivity to look into the support platform offered by the provider before going ahead with this one. I'm so sorry that we didn't. The support offered here just doesn't work.