VF
Vaughn F
1 reviews | Active since Aug 2015
18 Aug 2015, 11:21
No support feedback
One of our customers started having issues with his website/ FTP access after Webafrica did maintenance on their shared services servers.<br> We logged the ticket 6 August 2015, and the issue has not been resolved since.<br> I have phoned more than 2 times to try and speak to a support agent, but the calls were NEVER answered by a human.<br> I have sent update requests via email to their helpdesk every single day without feedback.<br> They keep sending automated mails to ask if the issue has been resolved, and when I reply and say no, there is no response.<br> I have posted my issue on their Facebook page as well, hoping that someone will pick it up, but to no avail.<br> If someone from Webafrica is listening, my case number is: ***<br> <br> Your service has always been extremely poor, and you are the worst ISP in SA. We deal with IS, Afrihost, Mweb, Telkom, Neotel, and you are by far the worst, most inefficient ISP in the country, and you should be shut down if you are unwilling to get on par with the rest of the industry.
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Webafrica's replyOfficial
01 Sept 2015, 20:36Hello vaughnfouche,
As per feedback received, you've spoken to Mohammad from our Network team and he has managed to resolve your issue.
Nevertheless, we sorry for the terrible service that you've received from us. This is not the level of service we're proud of and we've taken a note of your feedback. We will be implementing your suggestions because the points that you've touched on are valid.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
As per feedback received, you've spoken to Mohammad from our Network team and he has managed to resolve your issue.
Nevertheless, we sorry for the terrible service that you've received from us. This is not the level of service we're proud of and we've taken a note of your feedback. We will be implementing your suggestions because the points that you've touched on are valid.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Best regards,
Webafrica's reply01 Sept 2015, 20:36
Official
Hello vaughnfouche,
As per feedback received, you've spoken to Mohammad from our Network team and he has managed to resolve your issue.
Nevertheless, we sorry for the terrible service that you've received from us. This is not the level of service we're proud of and we've taken a note of your feedback. We will be implementing your suggestions because the points that you've touched on are valid.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
As per feedback received, you've spoken to Mohammad from our Network team and he has managed to resolve your issue.
Nevertheless, we sorry for the terrible service that you've received from us. This is not the level of service we're proud of and we've taken a note of your feedback. We will be implementing your suggestions because the points that you've touched on are valid.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Best regards,