Item: Webafrica
Rating: 1
Author: Mark V

Webafrica's replyOfficial

23 Mar 2026, 10:19

Hello Mark ,

Thank you for sharing your feedback. We understand how frustrating it is to experience downtime, especially as a paying customer, and we sincerely acknowledge the impact this has had on your internet access.

We’ve looked into your account and can see that you were assisted earlier regarding the issue. Your feedback has also been shared with our service quality team to ensure your experience is noted and helps us continue improving support for all customers.

Should you require any further assistance or have any unresolved concerns, you’re welcome to reach out via direct message on Hello Peter, and the team will be happy to work with you to find a resolution.

Warm regards,
Webafrica Crew

Webafrica's reply23 Mar 2026, 10:19

Official

Hello Mark ,

Thank you for sharing your feedback. We understand how frustrating it is to experience downtime, especially as a paying customer, and we sincerely acknowledge the impact this has had on your internet access.

We’ve looked into your account and can see that you were assisted earlier regarding the issue. Your feedback has also been shared with our service quality team to ensure your experience is noted and helps us continue improving support for all customers.

Should you require any further assistance or have any unresolved concerns, you’re welcome to reach out via direct message on Hello Peter, and the team will be happy to work with you to find a resolution.

Warm regards,
Webafrica Crew

MV

Mark V's updateReviewer Update

31 Mar 2026, 20:14

So apart from all the issues I have had, I signed up under a promotion and tonight my account was debited a different amount.

So I can now add dishonesty and theft to WebAfrica's list.

Your staff is Not trustworthy either.

Pathetic isn't the word strong enough to explain what WebAfrica is!!!!

MV

Mark V's update31 Mar 2026, 20:14

Reviewer Update

So apart from all the issues I have had, I signed up under a promotion and tonight my account was debited a different amount.

So I can now add dishonesty and theft to WebAfrica's list.

Your staff is Not trustworthy either.

Pathetic isn't the word strong enough to explain what WebAfrica is!!!!

Webafrica's replyOfficial

01 Apr 2026, 08:16

Hi Mark, we can see how this has added to an already frustrating experience for you, especially after the issues you’ve been dealing with. Being billed a different amount to the promotion you signed up for is not something you should have to question, and we understand why this has impacted your trust in us. From our side, this needs to be fully clarified and corrected where necessary. Billing differences like this are often linked to how promotions are app****, such as activation timing, pro-rata charges, or the specific duration of the offer, but that doesn’t change the expectation that everything should have been clear and accurate from the start. We’re taking ownership of this and will ensure your account is properly reviewed. Our team will:

Confirm the exact promotion linked to your signup
Check how it was app**** on your account
Provide a clear breakdown of the amount debited
Correct anything that doesn’t align with what you were offered

If you have access to the Webafrica app or client portal, you can also view your invoice under Billing > Invoices for a detailed charge breakdown, this can sometimes immediately highlight where the difference comes from while we investigate further. We’d really appreciate the chance to make this right for you. Email *** with the review details, the link or screenshot, and your registered email address so we can securely confirm your information. We do our best to respond promptly, with a general response time of up to 24 hours after receiving all required details. Warm regards,
Webafrica Crew

Webafrica's reply01 Apr 2026, 08:16

Official

Hi Mark, we can see how this has added to an already frustrating experience for you, especially after the issues you’ve been dealing with. Being billed a different amount to the promotion you signed up for is not something you should have to question, and we understand why this has impacted your trust in us. From our side, this needs to be fully clarified and corrected where necessary. Billing differences like this are often linked to how promotions are app****, such as activation timing, pro-rata charges, or the specific duration of the offer, but that doesn’t change the expectation that everything should have been clear and accurate from the start. We’re taking ownership of this and will ensure your account is properly reviewed. Our team will:

Confirm the exact promotion linked to your signup
Check how it was app**** on your account
Provide a clear breakdown of the amount debited
Correct anything that doesn’t align with what you were offered

If you have access to the Webafrica app or client portal, you can also view your invoice under Billing > Invoices for a detailed charge breakdown, this can sometimes immediately highlight where the difference comes from while we investigate further. We’d really appreciate the chance to make this right for you. Email *** with the review details, the link or screenshot, and your registered email address so we can securely confirm your information. We do our best to respond promptly, with a general response time of up to 24 hours after receiving all required details. Warm regards,
Webafrica Crew

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