No support, does not know how to work remotely.

Absolutely horrible experience.

These guys DO NOT HAVE CUSTOMER SERVICE.

After lockdown I tried to use Web Africa for an additional fibre line at my brothers property. 1 Month in I did not get any reply after application was sent. I can't call them, you are forced to use their useless chat bot, which always puts you in a queue. This queue has a waiting time of 2 hours on average.

I eventually tried going with Mweb instead, yet they were blocked due to Web Africa having an incomplete application in progress, 'holding' the line. It took me 2 weeks more to get Web Africa to cancel.

They close support tickets without answers, terrible terrible company