No support / Bad service

Technical support at Webafrica is very bad.

I orderred a 200mb fibre line. From the beginning it didn't work as it should. I only manage speeds at about 39mb. First they said that the router was faulty. On the 2nd they sent a new router. Still no improvement. On the 5th they said the fault is with Frogfoot. After fallowing up on the issue this morning, (12th) they said Frogfoot didn't respond and that they will take up the issue with them.

I decided to call Frogfoot and a very helpful technician help me. He did a few tests and said that the problem is most definitely with Webafrica which is my service provider.

I submitted another support ticket with Webafrica. The automated reply email said that it will take another 48 hours for a technician to come back to me.

Fortunately there are a lot of service providers. I used Webafrica in the past with no problems. With their current service delivery it makes it very difficult to stay with them.